Privacy Policy

1. About this policy

This policy describes how personal information is handled in connection with Dr. Debashish Chanda’s website, drdebashish.com, appointment enquiries and Facebook or Instagram lead forms. “We”, “us” and “our” refer to Dr. Debashish Chanda’s practice and its appointment support team. This policy concerns enquiries; hospitals and other healthcare providers may issue separate notices for clinical records and treatment.

2. Information you provide

Depending on the form or communication channel you use, information may include your name, phone number, email address, city, appointment preferences and the content of your enquiry. The website contact form also allows a concern and an optional message. Please provide only information needed for your enquiry.

Do not submit medical reports, identification documents, payment details or detailed medical histories through advertising lead forms or the AI chatbot. Clinical information needed for care should be discussed directly with the treating team through an appropriate channel.

3. Facebook and Instagram lead forms

When you submit an enquiry through a Meta lead form, we receive the information you choose to submit. We use it to respond to the request described in that form, contact you about a consultation and coordinate an appointment. A request for a callback is not consent to unrelated promotional messages. Where separate consent is required for another use, it must be obtained separately.

Meta processes information on Facebook and Instagram under its own Privacy Policy. Please read the disclosures in the specific form before submitting it.

4. How enquiry information is used

• To respond to questions and callback requests.
• To arrange, confirm or follow up on appointments.
• To manage communications and provide relevant administrative support.
• To investigate technical problems, protect services and meet applicable legal obligations.

Submitting a form does not confirm an appointment or establish a diagnosis. If you request contact, the team may respond using the contact details and channel you provide, including phone, email or WhatsApp where applicable.

5. Service providers and sharing

Information may be handled by the practice’s authorised appointment team and service providers involved in responding to your enquiry. Relevant services used in the supplied website include:

• Formspree: receives submissions from the website contact form.
• WhatsApp / Meta: handles messages you choose to send through WhatsApp links and the consultation form. The consultation form prepares a WhatsApp message for you to send.
• Google Firebase and Anthropic: the website chatbot sends conversation messages through a Firebase function to Anthropic to generate replies.

Lead-form information is not for sale. Any sharing of lead information is limited to fulfilling the disclosed enquiry purpose, service support or circumstances required by law. Providers may process information outside India, subject to their own terms and applicable requirements.

6. Website technology and third-party content

Hosting and external services may receive technical information such as your IP address, browser details and request logs when you use the website. External fonts, embedded videos, maps and linked platforms may also receive information when loaded or opened, and may use cookies or similar technologies under their own policies. Browser and platform settings can control some of these technologies.

The AI chatbot is an automated service. Avoid sharing sensitive personal information in chat. It does not replace a clinical consultation.

7. Retention and security

Enquiry information should be retained only for the time needed to manage the request and satisfy applicable legal or record-keeping obligations. Retention may differ for appointment records, communications and provider systems. Contact us for information about your particular records or to request deletion.

No internet transmission or storage system can be guaranteed completely secure. Please do not send passwords, payment credentials or unnecessary sensitive documents through enquiry channels.

8. Your choices and privacy requests

You can ask about information held about you, request correction or deletion, withdraw consent for future consent-based use, or ask the team to stop contacting you. Email caredrdebashishchanda@gmail.com with the subject “Privacy request”, or call +91 91006 21717. Include enough information to identify the enquiry; do not attach identity documents unless requested through an appropriate verification process.

We may need to verify the request before acting on it. Deletion and other requests are subject to applicable law and any required record retention. Withdrawing permission to contact you may prevent us from completing your appointment enquiry.

9. Children

Advertising lead forms are intended for adults aged 18 or above. A parent or guardian can contact the practice directly about an appointment for a child. If you believe a child has submitted personal information through a lead form, contact us to request review and deletion where applicable.

10. Contact and updates

Dr. Debashish Chanda — appointment support team
Gurugram, Haryana, India
Email: caredrdebashishchanda@gmail.com
Phone: +91 91006 21717

Updates to this policy will appear on this page with a revised date.